Emerald Sun

We have done several small boat cruises eg Douro, Rhine, Mekong, Great Lakes and Eerie Canal and several bike and boat or hotel tours in France, Italy and on the Danube and this was the worst, by far. That said, it gets two stars for the restaurant and room staff, who were excellent and the food which was really good particularly if you want to eat ...read more a healthy diet (there are lots of non-healthy options too and many on board were both overweight and gluttons). Breakfast is a buffet with omelette/fried egg station, lunch is a buffet with menu for protein(choice of meat, fish and vegetarian). Dinner is sit down meal with good choices and option of grilled fish, steak or chicken. Beer and wine are included with lunch and dinner, but wines were not regional and were lower end - included one from winery in Australia which we had never heard of.

Cabins were adequate, with a reasonable ensuite and over the top room service (2x daily) - sign said to reuse towels unless on floor, but this was ignored and wet towels changed every day. The bad points far outdated the good. Number one is the noise in the dining room, which was unbearable - we left one night and skipped dinner on two occasions because of the noise. Lounge was too small to hold all guests and was noisy, either from loud music or too many people, so we avoided all entertainment, except the Zittar player, who was very good. Other entertainment was quizzes of various sorts, golf putting, singing, etc -very unsophisticated. Seats in lounge were mostly uncomfortable. Lounge also had cold water on tap (still and sparkling) and basic coffee machine (using UHT milk and OK if you add a double espresso to anything). Drinks were bar prices and packages from about $20 per day per person.

Front deck was poorly furnished with old seats and not very comfortable. Pool was OK, but small (converted to cinema at night, with mostly uninteresting movies). Sun deck was closed for nearly half the cruise due to low bridges/high water levels.

Guided tours were in big groups (30 plus), so like cats being hearded around. They have gentle walking group, but no faster walking group, so saw much more walking around independently. Little time is spent at most locations (full day only in Vienna, Bratislava and Budapest), and a lot of time is spent on the boat. No day tours by bus included, unlike on other cruises. Some day trips available at extra cost, but very expensive. Active program is aimed at those who don’t exercise very often and are slow. Bike tour guides were good, but too slow eg 5 hours to do 35km. Passengers were mainly native English speakers, with most from Australia.

Information about bus returns to boat was hard to obtain unless you went on the guided tour (always told “tour guide will tell you”) and sometimes plainly wrong. People were left in Budapest for two hours on a hot day, when they had expected to be taken back to the boat after the bus tour around town. Best the tour guide could say was “get a taxi” when there was public bus that dropped you opposite the boat and was free for over 65s. No maps provided for towns (allegedly for environmental reasons, but they had paper cups in lounge), but you could get them at information centres (but not told where they were). Would definitely not do another river cruise like this.

Have just returned from an European river cruise Amsterdam to Budapest with Emerald booked with Hannah. Communication was fast and efficient. Flights, transfers, hotel accommodation and cruise all ran smoothly. The cruise itself was amazing! We will definitely book our next holiday will Global Journeys…..thank you.